Refund and Returns Policy

At Collector Art we do our best to offer only good quality customizable clothes and satisfy the buyers. Our Return Policy explains under which circumstances are the returns accepted, how to return the product and more information regarding the refund.

1. Conditions for Return

We accept returns under the following conditions:

Defective or Damaged Items:

In case you received a damaged or a defective product you have the right to return the product within the period of 30 days from the date of delivery of the same.

They also have to be unused and in their original condition for one to be able to request for a refund.

That means it has to be in the packing in which it was purchased new and sealed.

Incorrect Customization:

For any reason, if the customization you receive does not correspond to the customization that you have ordered such as design, text, size, color etc, this product comes with a 30 days return period.

The item must not be used and must be in the same condition as it was received, complete with all its tags and packaging.

Sizing Issues:

If there are discrepancies to this, we shall accept returns on the products within a period of 30 days from delivery of the products. For this reason, it must be an item that has been returned and has not been used, must be in the original packaging.

Important also to note here is that products that are made to order cannot be returned due to issues of size, if made by us then it can be returned.

2. Non-Returnable Items

Certain items are not eligible for return:

We used the following classification of tested items: the items used in the experiment, items that were washed or otherwise changed.

Sale items, or items which have been imported or ordered many at a time by the retailer and are being sold at lower prices because of their condition or the fact that they have been sold before in order to make way for fresh products.

3. Return Process

Step 1: Contact Us

To start a return, you must email our customers support at contact@hurekaresources.com, providing your order number, a brief describing the problem, and pictures of the faulty, damaged or wrongfully printed product.

Step 2: Approval

  1. Our customer support team will respond within 2–3 business days. Include your order number and the name of the item(s) you wish to return.
  2. We will review your request and send you a return shipping label via email to send back us the item(s).
  3. Print your return label and pack the item(s) securely in the original packaging.
  4. Ship the item back to us at the address provided in the return label.

If your refund is approved it will take 3-5 business days to be processed and the money will be credited back to your account. The period that it will take to get your refund may also vary.

4. Refunds

In the case of approved returns, whether the products were defective, damaged or the wrong color/size/etc. , you will be fully refunded, including the initial shipping cost.

For clothes that may have been returned because they did not fit as the customer had expected, the refund will be only the item cost minus the initial shipping charges.

5. Exchange Policy

  • Exchange Eligibility: The items have to be unused and not washed and also have to be returned in the original condition with all the label still attached. The exchange request is allowed within 30 days of receiving day.
  • Exchange Process: 

6. Handling Shipping Costs

Return Shipping Costs:

Should the return be as a result of our mistake (defective, damaged, wrong customization), then the return shipping charges are on us.

However if you are returning the cloths due to a problem with the size of the cloths or any other reason that cannot be attributed to our fault you will be charged the return shipping cost.

Restocking Fee: No restocking fee for any reason.

Contact Us:

If you have any questions or need further assistance, please contact our customer service team at contact@hurekaresources.com.