Shipping Policy
Order Handling Time
- Orders typically take 1-2 business days to process before they are shipped.
- Orders made after 2:00 PM will be scheduled for processing on the next day.
- All orders will be processed and shipped from the warehouse located at 240 Turtle Creek Trl, Morton, IL 61550, USA.
- Once your order is shipped, you will receive an email notification with a tracking number to monitor your package’s progress.
- In the event of any unexpected delays in processing your order, we will notify you promptly via email.
Transit Time
- US Shipping:
Estimated transit time: It takes 5-7 business days to complete delivering.
Shipping fee: $6.59 per order - International Shipping:
Estimated transit time: It takes 10-12 business days to get your products.
Shipping fee: $12.79 per order
Taxes
- Orders are not subject to the tax as well.
- It shall be the responsibility of the customers to paid any of the taxes or duties that may apply on the specific region where the package is received.
Shipping Delays
- In case this Your package has not arrived within the estimated delivery time, please reach out to our customer support team at contact@hurekaresources.com.
We will offer a 100% refund money back guarantee for any package that takes a month and a day to arrive.
Lost or Undelivered Packages
If your tracking information shows “delivered” but you have not received your package:
- You should also search around your facility because deliveries may be made at specific hidden areas.
- Refer to the shipping carrier to get further help.
- If the problem remains the same, contact the pod store support team at contact@hurekaresources.com.
Incorrect or Incomplete Addresses
- Any order that we receive with a wrong or a insufficient address given by the buyer is not our fault and will not be delivered.
- Kindly ensure that you enter the correct shipping details on the check out page.
- In case you realize there was a mistake regarding the ordered, please do not hesitate to contact contact@hurekaresources.com. However, it should be noted that such changes cannot be processed if your order has been processed for shipment.
Refused or Undeliverable Packages
- Any order that has been returned to Hurekaresources due to refusal by the customer or after multiple delivery attempts may be canceled and Hurekaresources may be allowed to retain refunds.
Important Note
- Lead time might be affected during festive seasons or any other unpredictable events.
- Although we do our best to supplying accurate shipping information, it is our policy to not accept responsibility for shipping companies or customs hold up.
If there is anything more you would like to know or anything you do not understand concerning our shipping policy or anything at all, feel free to write to us on contact@hurekaresources.com. Just a heads up that we are here to help!